01
What a drop order is
A drop order lets you purchase a Recess product before it is ready for immediate dispatch. The product page will show when the order window closes and when we expect that product to ship.
Drop availability does not guarantee an order until payment succeeds and you receive an order confirmation.
02
Payment and confirmation
Payment is collected in full when you place the order. The price and currency shown at checkout are the amount you will be charged.
After checkout, we will send an order confirmation to the email address you provide.
03
Shipping windows
Each drop product page includes an estimated shipping window. This is an estimated dispatch period, not a guaranteed delivery date.
If the timing changes materially, we will email you. If we cannot ship within the stated or updated window, you may request a cancellation and full refund before the order ships.
04
Free shipping
When a product page says free shipping is included, standard shipping is included for destinations available at checkout. Any optional expedited service or destination-specific charge will be shown before payment.
05
Changes and cancellations
Contact us as soon as possible if you need to update your delivery details or request a cancellation. We can accept a cancellation until the order enters fulfillment.
Once an order is being processed, packed, or has been handed to the carrier, changes and cancellations may no longer be possible.
06
30-day money-back guarantee
When a Recess product includes a 30-day money-back guarantee, the 30-day period begins on the date the product is delivered—not when the order is placed or shipped.
If the product is not right for you, contact us within that period to begin a return. Approved refunds are issued to the original payment method after the return is received.
07
Updates and support
Order confirmations, material timing changes, and shipping updates are sent by email. Please keep your contact and delivery information current while your order is open.
Questions about an order? Email support@heyrecess.com.